April 24, 2024
Chicago Melborne City, USA

How to Cancel Order Yoox

Online shopping at YOOX.COM

You don’t have to establish an account to shop at yoox.com, but if you want to take advantage of our customer-only features, we encourage you to do so.


Search for a specific item

Select a designer or category from the navigation menu or use the internal search to find the most fascinating designers right from our Home Page picks.

Details About The Item

If you’re looking for a certain product, you’ll discover all the available sizes and colors as well as a description and the item’s composition on the product page. Zoom in on the product image by clicking on it.

What’s the procedure?

  • Choosing the color and size of the product can be done from the item’s page on the website.
  • Shop for this item and add it to your Shopping Cart!
  • The “Proceed to Checkout” button can be found in your Shopping Bag when you’ve finished your purchases.
  • Your e-mail and shipping address must be entered here.
  • Decide on a delivery and payment option.
  • Once you’ve double-checked your information, click “Purchase Now.”

A confirmation email will be sent to you with the order details soon after. Our warehouse will handle the rest, and you’ll receive another email confirmation as soon as your order ships.

Can I Cancel My Order?

We’re sorry, but once an order is submitted, it cannot be changed or canceled. In accordance with their Return Policy, the package can be returned.

A Returns Policy Is In Place.

 You have 28 days from the date of delivery to return any item purchased on yoox.com. This is how you do it:

  • To acquire a Return Number, fill out the Return Form.
  • Please return the item in its original packing and condition with all tags and labels attached, otherwise, we will not be able to give a refund.
  • The Returns Commercial Invoice that came with your package should be completed twice. The package will be returned to you if the customs forms are incomplete.
  • Use the pre-printed and pre-paid Return Label that came with your order to make shipping a return a breeze.
  • DHL (https://locator.dhl.com) can pick up your shipment at any location you want, as long as you quote the account number 961099101. Dropping off the package at a DHL Service Point is also an option.
  • Returns must be shipped from the same country as the original purchase due to marketing restrictions.

Please allow 3 to 7 business days (depending on peak hours) for your return to be processed after it has arrived at the warehouse. The package will be returned to you if your return does not match the conditions specified. When your return is accepted, you will receive a confirmation email and your reimbursement will be processed.