If you’ve already placed an order with Bradford Exchange and need to make changes, you’ll need to speak with a customer service representative. If you need assistance from the customer service representative, be prepared to provide them with your order number and the date of your order. Additionally, you must fill out a return form and print a return label if you have already received the item.
To help you cancel your Bradford Exchange order if you don’t know-how, this article provides instructions. If you want to amend or cancel an order with Bradford Exchange, this document has all the information you need.
Changing Your Mind About Buying or Selling on the Bradford Exchange
Contact a Bradford Exchange customer service representative via phone or email if you need to remove products from an order, modify your delivery address, or cancel your transaction. To reach a representative right away, please click here. Having the order date and order number ready ahead of time will make it easier for the agent to serve you.
You have 14 business days from the day you receive your order to cancel it. To complete and submit an online cancellation form, you must include your order number in the subject line, as well as describe why you’re canceling the transaction. The engraver can’t undo or undo anything that’s been sent to them once they’ve got the personalized item. Only defective items can be returned for a refund on personalized items.
Print a return label and follow the instructions provided on it if you’ve already received the product you’re returning. Contact your account manager at the following number if you’d like to return any coins with a high value.
What is Bradford Exchange’s Satisfaction Guarantee?
If a customer is not satisfied with their purchase for any reason, the Bradford Exchange offers a full refund or exchange policy. If you purchased jewelry or apparel from The Bradford Exchange, you have 120 days to return them for a full refund or exchange, excluding coins and personalized jewelry. The guarantee does not extend to personalized things, therefore you have 14 days to return any coins or other items. As long as everything is in the same condition it was when you received the order and in its original packaging, you’ll be eligible for a refund or exchange. Bradford Exchange also prohibits customers from returning earrings that have been worn and removed from their sleeves.
As a customer of Bradford Exchange, what are your legal rights?
If you buy from the Bradford Exchange website, you can be sure that your rights as a customer are fully safeguarded. The store has made it a priority to follow all current consumer rights legislation. Bradford Exchange also adheres to the “Direct Marketing Association’s” best practices guidelines and recommendations because it is a member of that organization. The site does not have a lengthy TOS because your rights as a consumer are completely protected while making purchases on the site (Terms and Conditions). However, keep in mind that the Bradford Exchange’s policies and procedures may differ from those of other businesses. Every consumer who makes a purchase from the company’s store is expected to have a pleasant shopping experience so that they will consider returning as a frequent customer.